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(Dubai, United Arab Emirates) Looking for Concierge for a 5* pre-opening luxury hotel
About the Role:
As Concierge, You will ensure that the highest standards of hospitality and welcome are demonstrated at all times, and that all guest requests are dealt with in a prompt and courteous manner with accordance to hotel policies, SOP and standards.
In Addition to assist guests with luggage, are also responsible to collect and distribute post, parcels. And also deal with general enquiries and ensuring the lobby and forecourt areas are always clean and tidy.
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
Serve as a key point of contact for guests and efficiently respond to guest enquiries
Process and deliver messages for guests
Deliver and safely storage guest luggage
Stay current and up to date with all hotel services as well as daily VIP requests and special events
Ensure orderliness and safety guidelines around the lobby and front door areas
Project a professional manner with an emphasis on hospitality and guest service
Maintain a clean, healthy, and safe working area
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Previous customer related experience required
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a variety of different work situations
Ability to work on your own and as part of a team
Knowledge of the local area
1 years experience in similar positions and customer service is preferred