Jannah Hotels & Resorts was founded in the spirit of the noble Bedouin hospitality. Today, we are a leading name among hotel groups that specialize in the affordable luxury Halal segment. With innovative infrastructure, creativity and dynamism, Jannah Hotels & Resorts has blossomed into the hotel management company of choice for visitors and residents of the UAE.
Jannah Hotels & Resorts offers the best of luxury and business accommodation with a distinct Emirati flair. With exceptional service across all properties we pay homage to the warmth and devotion of Bedouin hospitality, offering guests convenience and comfort in elegantly styled interiors with state-of-the-art amenities in some of the best locations in the UAE. With multiple destinations and a variety of offerings Jannah Hotels & Resorts has blossomed into the Halal hotel brand of choice.
Key Duties and Responsibilities
Oversee the operations functions of the hotel, as per the Organizational chart.
Hold regular briefings and meetings with all head of departments.
Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
Lead all key property issues including capital projects, customer service and refurbishment.
Handling complaints, and oversee the service recovery procedures.
Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
Ensure all decisions are made in the best interest of the hotels and management.
Deliver hotel budget goals and set other short and long term strategic goals for the property.
Developing improvement actions, carry out costs savings.
A strong understanding of P&L statements and the ability to react with impactful strategies.
Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs.
Prepare a monthly financial reporting for the owners and stake holders.
Draw up plans and budget (revenues, costs, etc.) for the owners.
Helping in the procurement of operating supplies and equipment, and contracting with third- party vendors for essential equipment and services.
Act as a final decision maker in hiring a key Talents.
Coordination with HOD's for the execution of all activities and functions.
Overseeing and managing all departments and working closely with department heads on a daily basis.
Manage and develop the Hotel Executive team to ensure career progression and development.
Be accountable for responsibilities of department heads and take ownership of all guest complaints.
Provide effective leadership to hotel team members.
Lead in all aspects of business planning.
Respond to audits to ensure continual improvement is achieved.
Corporate client handling and take part in new client acquisition along with the sales team whenever required.
Assisting in residential sales as and when required and development with strong sales prospects.
Responsible for safeguarding the quality of operations both (internal & external audits).
Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.