Butler

Jobs Title

Feature Job

About Company

WHR Solution (Executive Search) help employers to attract & connect the best global talents across all industries.

Job Descriptions

(Riyadh, Saudi Arabia) Looking for Butler for a 5 star luxury hotel

About the Role:
As Butler, you will be ensure that the highest standards of hospitality and welcome are demonstrated at all times, and that all guest requests are dealt with in a prompt and courteous manner with accordance to hotel policies, SOP and standards.

Responsibilities:
• Act as a hotel ambassador, providing a personal service to all VIP guests, fully aware and following the hotel standards and procedures.
• Provide uncompromising levels of cleanliness and abide to all health and safety regulations and other hotel requirements.
• Use appropriate materials, equipments and supplies for the smooth run of the butler service operations and to ask for requisitions accordingly.
• Use the proper telephone etiquette as per hotel standards.
• Remain in close contact with guests, by interacting with them whenever possible.
• To be friendly, attentive and stay professional at all times.
• Respect the privacy of the guests and the confidentiality of the information.
• Assist and to coordinate the daily activity with the team & Supervisor and to replace him/her whenever needed.
• Personally greet and escort the guests rather than pointing out directions.
• Manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.
• Call the Supervisor, Assistant Manager, FOM, DOR for advice in serious cases or if an approval is required.
• Report all guest comments or complaints.
• To be fully aware of VIPs in house, to recognize them and keep a good trace of them.
• Prepare the pre-assigned room as per guest preferences.
• Meet the guest's needs upon arrival, offering assistance in unpacking luggage, proposing pressing service, shoe shine service upon request.
• Present the guest the amenities and facilities in the room.

Requirements:
• Excellent grooming standards