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(Dubai, United Arab Emirates) Looking for Captain (Lobby Lounge) for a 5* pre-opening luxury hotel
As Captain (Lobby Lounge), you will be responsible to supervise and assist in the service of a quality food & beverage product to customers. You will be responsible to assist in the development of food & beverage products and services. To answer guest requests and resolve guest problems
Reporting to the Restaurant Manager, responsibilities and essential job functions include but are not limited to the following:
Upselling and identification of additional revenue opportunities.
Maintain and adhere to billing policies and procedures.
Maintain positive teamwork at all times.
Accurate and timely delivery of orders to guests.
Allocate tasks to the team to ensure all duties carried out thoroughly and on time.
Coach existing team members.
Conduct Training for employees.
Perfect knowledge of the standards.
Be able to prepare requested reports.
To perform additional duties within F&B department.
Perform duties in the absence of Manager and Assistant Manager.
Previous customer related experience required
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a variety of different work situations
Ability to work on your own and as part of a team
Knowledge of the local area
1 years experience in similar positions and customer service is preferred