Chief Concierge

Chief Concierge (Full Time)

Hilton Dubai Al Habtoor City

Dubai , United Arab Emirates


Vacancies : 1

Date Posted: 13-Aug-2023

About Company

Three world-class hotels with unparalleled amenities grace Al Habtoor City Hotel Collection.
Perfectly located by the arterial Sheikh Zayed Road and on the banks of Dubai Water Canal, Al Habtoor City is home to three ultra-luxurious hotels: Habtoor Palace Dubai, LXR Hotels & Resorts, introducing Dubai’s first-ever ultra-luxury collection brand from Hilton, LXR Hotels & Resort, V Hotel Dubai, Curio Collection by Hilton, the first hotel in the UAE to join Curio Collection by Hilton, and Hilton Dubai Al Habtoor City. Collectively offering 1,600 exceptionally designed rooms and suites, 23 world-class restaurants and lounges, 3 ballrooms, 37 meeting rooms and La Perle, Dubai’s #1 show.
Habtoor Palace Dubai
An expression of unmatched hospitality featuring personalized Butler Service and a palatial experience, where guests will be spoilt for choice with exclusive access to facilities and services available across Al Habtoor City.
V Hotel Dubai
The home and hub of visionaries, in a city where dreams become reality and far-reaching ideas are embraced. A venue that blurs the lines the lines between work and play, V Hotel Dubai is a communal place to plug in, grab a drink, have a bite, or socialize and connect.
Hilton Dubai Al Habtoor City
Situated off the vibrant Sheikh Zayed Road, Hilton Dubai Al Habtoor City offers guests an upscale location to escape to. Fusing a mix of local flavors, with well-known hospitality. Discover a world of possibilities with every visit.

Job Descriptions

Responsible for supporting all aspects of Concierge functions in accordance with hotel standards. Maintains a concierge service and management philosophy that serves as a guide to respective staff. Assists in developing and maintaining the acknowledgment and service of all guests visiting the location. Supports management to ensure all departments are aware of all guests’ needs and information prior to arrival that will lead to a unique, memorable and personal stay. 

The following are specific responsibilities and contributions critical to the successful performance of the position:
Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Develops specific goals and plans to prioritize, organize, and accomplish work.
Supports concierge team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results.
Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
Supports the establishment of an effective database to be used by all team members for restaurant and local attractions.
Establishes relationships with local attractions, restaurants and other businesses to enhance guests’ experiences.
Provides recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, baby sitting, repairs, shopping).
Maintains awareness of cultural differences needed to meet guest's specific needs and requirements.
Provides check-in and check-out services and handles reservations when needed.
Maintains knowledge of rooms and their locations, services and facilities of the hotel.
Ensures repeat and VIP guests are receiving appropriate service and ensures their requests are carried out.
Responds to emergency situations using appropriate procedures.
Maintains awareness of daily operations and events at the hotel.
Maintains knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements
Provides warm welcome and anticipation of guest needs throughout their stay.
Encourages and building mutual trust, respect, and cooperation among team members.
Serving as a role model to demonstrate appropriate behaviors.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
Ensures concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction.

Ensuring Exceptional Customer Service
Assists in ensuring the concierge team provides services that are above and beyond for customer satisfaction and retention.
Improves service by assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Responds to and handles guest problems and complaints.
Sets a positive example for guest relations.
Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
Supports employees understanding of customer service expectations and parameters.
Interacts with guests to obtain feedback on product quality and service levels.

Additional Responsibilities
Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
Analyzes information and evaluates results to choose the best solution and solve problems.
Informs and/or updates the executives and the peers on relevant information in a timely manner.
Participates in departmental meetings and continually communicates a clear and consistent message regarding the front of house goals to produce desired results.

Skills Required

Computer Skills
Guest Complaint handling
Dubai City Knowledge
Management Skills

Compensation & Benefits

  • Compensation & Benefits to be discussed during interview

Job Detail

  • Job Id
  • Location
    Dubai,United Arab Emirates
  • Poste Date
  • Salary
  • Total Vacancies
  • Career Level
    Previous experience in similar industry Experience Experience
  • Degree
    Bachelor’s degree or Diploma in Hotel Management