Concierge Agent

Jobs Title

Feature Job

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Job Descriptions

(Riyadh, Saudi Arabia) Looking for Concierge Agent for a 5 star luxury hotel.

The Concierge Agent is responsible for the supervision of the front hall and the daily operation to ensure a consistently high standard of customer service. A courteous, prompt and efficient service is given by all members of staff and to ensure department standards are maintained at all times.

• Be proactive and anticipate the complete requirements of each guest in order to make their unique experience memorable.
• Create focused conversations with guests which identify their personal preferences.
• Takes care of the safe keys and other keys assigned to the Concierge Desk.
• Require that the concierge desk is always covered by concierge staff to attend to the guest’s call and request immediately.
• Maintains the logbook at the Concierge Desk for handover between shifts.
• Maintains the record for all guest transportation bookings and shares with the butler.
• Follow the task sheet assigned by the Chief concierge.
• Fully aware of the courier service system and charging to the guest room.
• Respond to all guests’ needs and requests, utilizing proper communication skills within resources, and other departments, when appropriate.
• Maintain a daily record of all guest requests, reservations, and confirmations for guests.
• Communicate all important details to management and colleagues regarding internal and external events, resources, and possible challenges.
• Assists guests in the confirming or booking of airline flights and boarding pass.
• Assists guests in the recommendation and booking of restaurants and other entertainment/leisure activities as requested.
• Arranges limousine transportation requests, ensuring that limousine-generated revenue is fully maximized.
• Be aware of possible VIPs arriving or visiting the Food and Beverage outlets. Ensure that VIPs are met and escorted to their destination.
• Ensure that the Concierge team and Front of House Manager are kept fully aware of any relevant feedback from either guest or other departments.