Concierge Desk Agent

Concierge Desk Agent (Full Time)

Palazzo Versace Dubai

Dubai , United Arab Emirates


Vacancies : 1

Date Posted: 04-Nov-2022

About Company

Reminiscent of a 16th century Italian Palace, Palazzo Versace Dubai is a Neoclassical masterpiece with subtle traces of Arabian architecture. Featuring a striking entrance, high ceilings, landscaped gardens, and a range of well-crafted Italian furnishings, the hotel is truly symbolic of the Versace lifestyle.
Located in Jaddaf Waterfront, less than 15 minutes away from Dubai International Airport and 8 minutes away from Burj Khalifa and Downtown Dubai, Palazzo Versace Dubai is conveniently located along the shores of the historic Dubai Creek. On arrival one is welcomed by the striking ‘Pietra di Fiume’ design of the iconic Medusa and Greek décor. A walk through the 5-star hotel’s public spaces reveals several exclusive designs and fabrics from Versace, while the lagoon pools and reflection ponds complement the serenity of the lush gardens that surround the hotel – a true luxury retreat for leisure travellers.
Every single piece of furniture and fabric that adorns the hotel’s 215 hotel rooms and suites, and 169 residences, is designed and tailor-made by Versace exclusively for the Palazzo Versace Hotel in Dubai. Each of the hotel’s 8 restaurants and bars is designed to have an al fresco terrace to reflect the heritage of Palazzos, where the internal court was the informal space to meet, dine and enjoy the weather. The three outdoor pools are decorated with mosaic tiles and surrounded by palm trees and flowers. The beautifully landscaped gardens and unobstructed views of the Dubai Creek and skyline, make this luxury hotel an ideal venue for weddings and social events in Dubai.

Job Descriptions

DUTIES/ RESPONSIBILITIES:Comprehensive knowledge of the Hotel & Residences, including all departments, services and outlets
Constantly provide an approachable, helpful and friendly service to colleagues and guests alike
Act as an information resource by being well informed and aware of all activities and events happening within the hotel, Dubai and area
Assist guests at the Concierge desk in a polite, welcoming and professional manner at any given time
Maintain an in-depth knowledge about sites, tours and restaurants in Dubai
Assign work to the Bell Attendants as required
Make bookings for guests for airline tickets, restaurants, tours, golf and liaise with the respective Palazzo Versace approved companies
Record any bookings, deliveries/pick-ups and tasks on the applicable forms
Ensure that all record sheets and logbooks are maintained and filed accurately
Prepares the daily newspaper/magazine list as per Palazzo Versace standard and ensure delivery is assigned and processed by the Bell team
Keep the Concierge Desk stocked with brochures, leaflets, maps, guides and a range of information that are of interest to guests
Actively sell and promote the resort’s facilities first, then refer and suggest other hotels, if we cannot meet the guest’s requests
Well informed of current in-house functions and events taking place
Accept letters and postcards from guests for mailing and sell stamps as appropriate.
Coordinate the collection, delivery and storage of luggage by the Bell Attendants
Set an example and be responsible for the punctuality, grooming, courtesy and attitude
Perform any related duties as requested by the Concierge or Front Office Management

Skills Required

Compensation & Benefits

  • Basic salary
  • - Accomodaion
  • - Transport
  • - Meals
  • - Ticket
  • - Visa
  • - Insurance 

Job Detail

  • Job Id
  • Location
    Dubai,United Arab Emirates
  • Poste Date
  • Salary
  • Total Vacancies
  • Career Level
    1 year plus Experience
  • Degree