Front Desk Agent

Front Desk Agent

Date Posted: 29-Oct-2019
Salary: 2,000 - 2,500 - QAR
Doha , Qatar
WHR Solution (Executive Search)
Vacancies : 10

About Company

WHR Solution (Executive Search) help employers to attract & connect the best global talents across all industries.

Job Descriptions

(Doha, Qatar) Looking for Front Desk Agent for a 5* hotel

About the Role:
As Front Desk Agent, you will be responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience.

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure. 
Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests. 
Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed. 
Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries.
Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures.
Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems. 
Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels. 
Maintain the privacy of all guests by ensuring that no details of the guests are disclosed. 
Demonstrate a complete understanding of the hotel's policies, procedures and service standards and have full knowledge of the hotel facilities and happenings.

Requirements:
Minimum 1 years experience in similar positions.
Positive attitude and good communication skills
Excellent grooming standards
Knowledge of the local area

Skills Required

Outlook
Opera
Internet
Microsoft Office software (Word and Excel)




Compensation & Benefits

  • Basic Salary: QAR 2,000 - 2,500 monthly (Negotiable based on experience)
  • Accommodation: Provided
  • Transportation: Provided
  • Annual Paid Leave: 30 Days
  • Employment Visa: Provided
  • Flight Tickets: Provided
  • Medical Insurance: Provided

Job Detail

  • Job Id
    JN806
  • Location
    Doha,Qatar
  • Poste Date
    29-Oct-2019
  • Salary
    2,000 - 2,500 - QAR
  • Total Vacancies
    10
  • Career Level
    Minimum 1 - 2 Years Experience
  • Degree
    High School Diploma or equivalent required