Front Office Agent

Front Office Agent (Full Time)

Taj Exotica Resort & Spa, The Palm Dubai


Dubai , United Arab Emirates

Salary:


Vacancies : 1


Date Posted: 06-Aug-2022

About Company

Step into the world of Taj and join us in our endeavor to create magical experiences as we introduce the world to the art of Indian hospitality. Tajness is the soul of our culture and guides all our interactions. It is an implicit trust in our people to forge invaluable relationships by creating an emotional connect with our various stakeholders. Tajness is the way we do what we do. We bring to you a unique combination of authentic tradition and innovation, a culture we invite you to grow with.
Explore opportunities that align with your current skillset and become a part of our diverse community of “Exoticans” dedicated to delivering quality experiences. Grow with Taj at a wide array of locations across various geographies, offering opportunities that allows our associates to choose their preferred career path with focused mentoring and training, enriching both professional and personal development.
Be part of a family that strives to touch the hearts of our guests through carefully nurtured values. TrustAwareness and Joy is something we live-by everyday.
 
About Taj Exotica Resort and Spa, The Palm, Dubai
Part of Indian Hotels Company Limited (IHCL) established in 1903, Taj Hotels have been a pioneer in bringing legendary Indian hospitality to the world.
Continuing this legacy in providing guests with the highest levels of personalized, intuitive service and careful attention to detail, IHCL will be introducing its newest addition - Taj Exotica Resort & Spa, The Palm Dubai. Situated on the East Crescent of the Palm and connected to a private beach, the hotel will feature 258 rooms, 67 suites, six F&B venues, a kids’ club, sprawling banquet & meeting spaces and Taj’s signature Jiva Spa. Keeping sustainability and the incomparable Tajness at the core of its offering, the hotel is poised to create exotic experiences for all its guests. Scheduled to open doors in the next few months, we welcome candidates to be part of our Pre-opening Team. 

Job Descriptions

Step into the world of Taj and join us in our endeavor to create magical experiences as we introduce the world to the art of Indian hospitality. Tajness is the soul of our culture and guides all our interactions. It is an implicit trust in our people to forge invaluable relationships by creating an emotional connect with our various stakeholders. Tajness is the way we do what we do. We bring to you a unique combination of authentic tradition and innovation, a culture we invite you to grow with.

Explore opportunities that align with your current skillset and become a part of our diverse community of “Exoticans” dedicated to delivering quality experiences. Grow with Taj at a wide array of locations across various geographies, offering opportunities that allows our associates to choose their preferred career path with focused mentoring and training, enriching both professional and personal development.

Be part of a family that strives to touch the hearts of our guests through carefully nurtured values. TrustAwareness and Joy is something we live-by everyday.

About Taj Exotica Resort and Spa, The Palm, Dubai
Part of Indian Hotels Company Limited (IHCL) established in 1903, Taj Hotels have been a pioneer in bringing legendary Indian hospitality to the world.

Continuing this legacy in providing guests with the highest levels of personalized, intuitive service and careful attention to detail, IHCL will be introducing its newest addition - Taj Exotica Resort & Spa, The Palm Dubai. Situated on the East Crescent of the Palm and connected to a private beach, the hotel will feature 258 rooms, 67 suites, six F&B venues, a kids’ club, sprawling banquet & meeting spaces and Taj’s signature Jiva Spa. Keeping sustainability and the incomparable Tajness at the core of its offering, the hotel is poised to create exotic experiences for all its guests. Scheduled to open doors in the next few months, we welcome candidates to be part of our Pre-opening Team. Please click on your preferred department below to apply.

Flexible working hours as per business needs
Welcome guests on arrival at the Hotel.
Instantly recognize repeat guests.
Stay abreast of the arrival list.
Fill the Guest Registration Card prior to the arrival of the guest and obtain the guest’s signature.
In case of non-availability of details check the same from the Guest and enter it in the database for future requirements.
Ensure that the Guest is promptly allotted the assigned room courteously.
To verify payment details in absence of any instructions to the contrary.
To take advance payments/swipe the Credit Card imprint wherever necessary.
To inform Guest Relations about arrival of the Guest whenever required and instruct Bell Desk to carry luggage to the allotted room.
In case of Walk-in guests co-ordinate with the Duty manager before checking in the Guest.
Ensure that all complaints are promptly attended to and check with the guest for Feedback.
Note guest Departure request.
To inform the Concierge and the Housekeeping Department about the guest’s departure.
To have a thorough knowledge of the facilities offered by the Hotel and ensure selling of the same.
To make certain that brochures pertaining to the hotel and the group are available at the reception.
To assist guests to make onward reservation of the Group Hotels.
To ensure that messages and parcels for the guests are promptly dispatched to the guest rooms.
To have through knowledge of the room rates and suites rates.
To put guest vouchers in respective guest folders.
To make paid outs on Guest Accounts on authorisation of Duty Manager.
To allot Safe Deposit lockers to the guest and obtain signature of the guest wherever necessary.
To prepare and present bills.
To have a thorough knowledge of the major credit cards and their limits.
To have credit ratings of all companies and travel agents.
To hold back Credit Cards listed in cancellation bulletin.
To ensure formalities regarding foreigners are duly complied with.
To handle guest departures and settlement of bills in Indian rupees/foreign currency/credit card.
To have knowledge of currencies of different countries and denomination.
To exchange foreign currency at the prevailing exchange rate.
To grant change of currency of the denominations requested for.
To accept and account for cash received from different Restaurants shift wise.
Check on instructions for any jobs/ task required to be covered out in the shift.
Keep the reliever informed of any pending job/ task requiring completion.
To adhere of the grooming standard laid down as per company procedure.
To perform such other duties as may be assigned from time to time by persons placed in authority over you.
 

Skills Required





Compensation & Benefits

  • Attractive Salary

Job Detail

  • Job Id
    JN2078
  • Location
    Dubai,United Arab Emirates
  • Poste Date
    06-Aug-2022
  • Salary
  • Total Vacancies
    1
  • Career Level
    01 year Experience
  • Degree

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