Front Office Supervisor

Jobs Title

Feature Job

About Company

WHR Solution (Executive Search) help employers to attract & connect the best global talents across all industries.

Job Descriptions

(Kuwait) Looking for Front Office Supervisor for a 5 star luxury hotel.

About the Role:
As Front Office Supervisor, you will assist in management of daily Front Office operations and work with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. A Front Office Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards.

Responsibilities and essential job functions include but are not limited to the following:
- Supervise the efficient operations of reception including check in/out procedures.
- Support team members in handling guest requests and enquires to ensure a positive outcome is achieved.
- Demonstrate a high level of customer service at all times.
- Advise team of any special events or VIP Guests in the hotel for events or for general accommodations.
- Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
- Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork.
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
- Ensure Team Members have a current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties.
- Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards.
- Act in accordance with fire, health and safety regulations and follow the correct procedures when required.
- Act in accordance with policies and procedures when working with front of house equipment and property management systems.
- Follow and adhere to company brand standards.
- Assist other departments wherever necessary and maintain good working relationships with Team Members.

Requirements:
- Excellent grooming standards
- 1 years experience in similar positions and customer service is preferred
- Preferably candidates who can speak Arabic Language