Guest Relation Agent

Guest Relation Agent (Full Time)

WHR Solution (Executive Search)

Kuwait , Kuwait

Salary: 289 - KD

Vacancies : 2

Date Posted: 10-May-2022

About Company

WHR Solution (Executive Search) help employers to attract & connect the best global talents across all industries.

Job Descriptions

Responsibilities and essential job functions include but are not limited to the following:
- Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure. 
- Effectively handle guest complaints by understanding the issues, following up the results and making sure to resolve the issue & reach guest full satisfaction.
- Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries.
- Keep all hotel supporting departments informed of necessary information or requests
- Demonstrate a complete understanding of the hotel's policies, procedures and service standards and have full knowledge of the hotel facilities and happenings.

- Previous customer service work experience with ability to work effectively under pressure.
- Problem Solving abilities & attention to details
- Work proficiency in Reading, Writing & Communication skill in English.

Skills Required

Opera PMS
Guest Relations
Problem Solving

Compensation & Benefits

  • Basic Salary: KD 289 per month (approximately USD 942 per month)
  • Accommodation: Provided
  • Employee Meals: Provided
  • Transportation: Provided
  • Annual Paid Leave: Provided 
  • Employment Visa: Provided
  • Flight Tickets: Provided
  • Medical Insurance: Provided 

Job Detail

  • Job Id
  • Location
  • Poste Date
  • Salary
    289 - KD
  • Total Vacancies
  • Career Level
    1 Experience
  • Degree