Guest Relations Agent

Guest Relations Agent (Full Time)

Palazzo Versace Dubai

Dubai , United Arab Emirates


Vacancies : 2

Date Posted: 25-Aug-2022

About Company

Reminiscent of a 16th century Italian Palace, Palazzo Versace Dubai is a Neoclassical masterpiece with subtle traces of Arabian architecture. Featuring a striking entrance, high ceilings, landscaped gardens, and a range of well-crafted Italian furnishings, the hotel is truly symbolic of the Versace lifestyle.
Located in Jaddaf Waterfront, less than 15 minutes away from Dubai International Airport and 8 minutes away from Burj Khalifa and Downtown Dubai, Palazzo Versace Dubai is conveniently located along the shores of the historic Dubai Creek. On arrival one is welcomed by the striking ‘Pietra di Fiume’ design of the iconic Medusa and Greek décor. A walk through the 5-star hotel’s public spaces reveals several exclusive designs and fabrics from Versace, while the lagoon pools and reflection ponds complement the serenity of the lush gardens that surround the hotel – a true luxury retreat for leisure travellers.
Every single piece of furniture and fabric that adorns the hotel’s 215 hotel rooms and suites, and 169 residences, is designed and tailor-made by Versace exclusively for the Palazzo Versace Hotel in Dubai. Each of the hotel’s 8 restaurants and bars is designed to have an al fresco terrace to reflect the heritage of Palazzos, where the internal court was the informal space to meet, dine and enjoy the weather. The three outdoor pools are decorated with mosaic tiles and surrounded by palm trees and flowers. The beautifully landscaped gardens and unobstructed views of the Dubai Creek and skyline, make this luxury hotel an ideal venue for weddings and social events in Dubai.

Job Descriptions

DUTIES/ RESPONSIBILITIES Comprehensive knowledge of the Hotel and Residences, including all departments, services and outlets
Ensure the lobby is clean, the furniture and newspapers look presentable at all times
Ensure lobby presence at all times
Provide a warm welcome and offer assistance to all guests entering the hotel
Conduct hotel tours every time it is required
Assist reception with arrival welcome amenities (wet towels, welcome drink) for checking in guests
Ensure cold and warm towels are always available, as per the number of arrivals
Raise purchase orders and requisition for guest supplies and office supplies
Keep track of pending orders and monthly requisition costs
Attend daily shift briefings and monthly communication meetings
Check the arrivals detailed report for the following day and day after to highlight special requests
Check guests profile and identify repeat guests
Prepare next day’s VIP arrival list
Check and action traces in Opera on arrival and departure as well as setting traces sensibly at all times
Liaise with Concierge and Butlers regarding guest requests prior and during the stay
Update guest preferences and guest feedback in Profile Notes
Prepare welcome letters for all arriving guests
Prepare special occasion cards (i.e. Birthday, Anniversary, Honeymoon) and deliver to the respective rooms
Prepare departure letters and deliver one day prior to check out date
Prepare amenities requisition for the following day
Check inspected rooms prior to arrival and ensure they are set up according to guest preferences
Conduct in-room check according to PVD standards (introduce hotel facilities, perform rooming) and handover MOP to reception team
Upsell hotel facilities
Enrol guests to IPrefer loyalty program
Assist with group registration when required
Monitor social media comments and encourage guests in a discreet manner to share their feedback
Perform any related duties and special projects as requested by Senior Management
Secondary Education or equivalent
College Diploma in Hospitality Management
Bachelor Degree
Minimum of 2 years’ experience in a Receptionist/Guest Service or  Guest Relations position at Front Office, preferably in an international five star hotel with more than 200 rooms
More than 2 years’ experience as Receptionist/Guest Service or  Guest Relations position
Group Trainer
Task Trainer

Skills Required

Compensation & Benefits

  • - Basic salary
  • - Accomodation 
  • -Transport
  • - Meals 
  • - Language allowance 

Job Detail

  • Job Id
  • Location
    Dubai,United Arab Emirates
  • Poste Date
  • Salary
  • Total Vacancies
  • Career Level
    1 year plus Experience
  • Degree

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