About Company

COPTHORNE LAKEVIEW HOTEL is conveniently located in the center of Dubai Investment Park, with easy access to Dubai Investment Park Metro Station, Jebel Ali Free Zone, Dubai Sports City, Dubai Production City, Jumeirah Golf Estate, The Green Community and Expo City Dubai. This beautifully landscaped 4 star hotel in DIP offers a great social destination experience whether you are on business or leisure. Apart from comfortable accommodation, they are equipped with high-speed Wi-Fi, spacious  working desk, coffee table and chairs, mini-refrigerators and ensuite bathrooms with well lit makeup mirrors. Some of our rooms include balconies with views of the lake. The resort-style outdoor panoramic pool is a heavenly location for relaxation that can combined a work out in the fitness center or walk at the running track around the lake.
 

Job Descriptions

Job Summary:
The Guest Relations Agent is responsible for providing a welcoming atmosphere and ensuring guest satisfaction throughout their stay. This role involves direct interaction with guests, addressing their needs, and resolving any issues that arise to ensure a memorable experience.

Duties and Responsibilities:
- Greet and welcome guests upon arrival and offer assistance with check-in and check-out procedures.
- Respond to guest inquiries, concerns, and complaints in a friendly, professional, and efficient manner.
- Provide information regarding hotel services, amenities, and local attractions.
- Coordinate with various departments (Housekeeping, F&B, etc.) to fulfill guest requests and requirements.
- Maintain a thorough knowledge of the hotel's offerings and promotions.
- Ensure guest profiles are updated and special requests are handled prior to their arrival.
- Manage and resolve all guest issues in a manner that maintains positive guest relations.
- Collect guest feedback during and after their stay to identify areas for improvement.
- Foster positive guest relations and ensure repeat business by providing an outstanding service experience.

Qualifications:
- A high school diploma or equivalent; a degree in hospitality or related field is a plus.
- Proven experience in a customer service role, preferably in the hospitality industry.
- Excellent communication and interpersonal skills.
- Proficient in the use of hotel management software and MS Office.
- Multilingual abilities are highly beneficial.
- Ability to work flexible hours, including weekends, and holidays.

Skills Required

Compensation & Benefits

• Competitive