WHR Solution (Executive Search)
Doha , Qatar
Salary: 3,000 - 3,500 - QAR
Vacancies : 1
Date Posted: 07-Dec-2021
WHR Solution (Executive Search) help employers to attract & connect the best global talents across all industries.
(Doha, Qatar) Looking for Guest Relations Supervisor for 5-star luxury hotel
About the Role:
As Guest Relations Supervisor, you will be responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience.
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
Supervise the efficient operations of reception including check in/out procedures
Support team members in handling guest requests and enquires to ensure a positive outcome is achieved
Ensure that the Front Office Manager are kept fully aware of any relevant feedback from Guests and/or other departments.
Demonstrate a high level of customer service at all times.
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
Ensure Team Members have a current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties.
Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards.
Act in accordance with fire, health and safety regulations and follow the correct procedures when required.
Act in accordance with policies and procedures when working with front of house equipment and property management systems.