Guest Services Officer - Russian Speaking

Guest Services Officer - Russian Speaking (Full Time)

Holiday Inn Resort Kandooma Maldives

Kaaf , Maldives

Salary: . - USD

Vacancies : 1

Date Posted: 15-Mar-2023

About Company

Find the tropical island getaway you deserve at Holiday Inn Resort Kandooma Maldives.
Located just a 45-minute speedboat ride from Velana International Airport Malé, our contemporary resort hotel is a tropical wonderland with world class diving sites, like Kandooma Thila, and surf points, like Kandooma Right, right at our doorstep. 
Our villas and facilities are tailored for every type of guest seeking the rejuvenation of island life, with three restaurants including our signature beachfront dining restaurant The Kitchen, dedicated events spaces around the resort such as The Deck and The Marquee paired with themed gala dinners and team building activities, and Kandooma Spa by COMO Shambhala, the perfect place to unwind with soothing massages and beauty treatments.

Job Descriptions

Responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries.

Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.
Registers and rooms all arrivals according to established procedures.
Maintains intimate knowledge of departmental standards and procedures.
Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation.
Maintains cashier float and ensures accurate daily report of all money received.
Cashes hotel guest’s personal and travelers checks and assists with currency exchange.
Keeps abreast of all modifications to accounting policies and procedures.
Responsible and attends to guest’s request of using the service of safety box at all times.
Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.
Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist.
Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels.
Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
Performs the audit balances and prepares all works for audit in an orderly fashion.
When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival.
Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems
Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand.
Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times.
Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty. Program member and other VIP’s and with reference to hotel and to be a health or safety hazard.

Skills Required

Microsoft Office

Compensation & Benefits

  • In return for your hard work, you can look forward to a highly competitive salary and benefits package. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow. and because the Holiday Inn Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with more than 6000 hotels in over 100 countries around the world

Job Detail

  • Job Id
  • Location
  • Poste Date
  • Salary
    . - USD
  • Total Vacancies
  • Career Level
    2 Experience Experience
  • Degree
    High School or Vocational Certificate in Hotel Administratio