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Oman is looking for a Operations Director for a logistics services company.
About the Role:
The Operations Director is responsible for managing and overseeing all the daily operations of the logistics company. The position requires extensive knowledge and proven experience within Courier Express operations, transportation and fulfilment services. The Operations Director will be accountable for the design, and execution of all operational plans across the logistics company network. This position requires a leader with a demonstrated ability to initiate and implement change within a logistics / Express business. It is necessary for the individual to be skilled in organizational management, financial planning, budgeting, strategic planning and project execution. Must be experienced in building and developing multi-functional teams within a logistics business environment. The Operations Director will be responsible for meeting financial and service quality targets and will report directly to the Managing Director as part of the senior management team. Will also have responsibility for supporting delivery of the logistics company business plan and strategy.
Essential Duties and Responsibilities include the following. Other duties may be assigned:
Day to Day management of the key operational functions of the logistics company in terms of Express / Last mile delivery, sortation, transportation and fulfilment services
Overall responsibility for setting KPI’s relating to daily work, as well as improvement of both processes and cost.
Work with Customer Service, Commercial and PMO departments to ensure prompt and accurate delivery of services, meeting customer expectations and requirements.
Manage operational cost base and resources across all core operations functions.
Work with employees to maintain proper staffing levels while managing labor costs.
Work with employees to generate SOP and function with best practices to maintain service quality, increased flows of shipment volume, safety and cleanliness.
Manage maintenance and preventative maintenance programs for warehouse equipment and lift truck fleet.
Manage relationships with Express, Fulfilment and Transport to improve speed and accuracy of the inbound and outbound order fulfillment process.
Lead process change initiatives including enhancements to create improved efficiencies across the logistics company operations.
Monitoring employee conduct or infractions of behavior through investigation and discipline as necessary. Must be strong in leadership and willingness to confront employees with corrective actions with a sense of urgency.
Supervise, mentor, and train warehouse personnel on all aspects. Look for employees with desire and talent to promote and encourage them. Look for opportunities to engage them at another level.
Create objectives that drive a continuous improvement agenda to manage customer expectations and be cost minded.
Facilitate teams for all aspects of work where work is best completed with all involved.
Continuous and structured communication with all levels of the organization.
Responsible for meeting monthly volume targets and service performance levels.
Attend monthly employees meetings, daily meetings, management meetings and participate as necessary.
Ability to be on call in emergency situations including either employee or building emergencies
Minimum of 10 years related experience in a senior operations / director role within the logistics / Express industry.
Prior experience in CEP (Express) including domestic and international, contract logistics, freight forwarding inbound and outbound.
Proven experience in leading a large complex logistics site / hub.
Bachelor’s degree or equivalent in Business Management / Logistics related subject preferred.
Strong oral and written communication skills with all levels of the organization.