Reservation Agent

Reservation Agent

Date Posted: 20-Feb-2020
Salary: 1,800 - AED
Fujairah , United Arab Emirates
WHR Solution (Executive Search)
Vacancies : 1

About Company

WHR Solution (Executive Search) help employers to attract & connect the best global talents across all industries.

Job Descriptions

(Fujairah, United Arab Emirates) Looking for a Reservation Agent for a 5* hotel & resort.

About the Role:
As a Reservation Agent, you will be working under the general guidance and supervision of the Manager and with the established policies, procedures oversees and implements all reservation activities.
Reporting to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly and engaging service
Book and enter room reservation requests using the Opera (Property Management System)
Enter rooming lists while ensuring accuracy, as required
Update reservations ensuring a flawless check in and check out process
Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
Liaise with Sales and other departments as required
Answer telephone and email inquiries in a timely manner
Assist guests regarding hotel facilities in an informative and helpful way
Respond to enquiries about hotel products and services over the telephone, fax, email, etc
Determine Guest’s needs and quotes the appropriate room and rate as per requirements
Book reservation with most accurate information to ensure exceeding guest’s expectations
Arrange accommodation, visas and activity requirements for leisure, corporate and wholesaler’s Guests
Has a general understanding of Groups - including cut off dates, blocking and booking policies and procedures
Understand Revenue Management strategies, sell levels and sell directed rates and is able to apply these methods to offer as per available Hotel inventory
Cooperate, coordinate and communicate with all other departments to ensure highest level of Guest service is maintained and the maximum profit is generated
Ensure knowledge of all facilities of different sister properties in UAE, services and hours of operation in order to respond confidently and effectively to inquiries
Consistently demonstrate a commitment to personal Guest Service excellence and profitably through special duties as assigned
Adhere to and promote all Company Health & Safety policies and procedures to ensure a safe work environment
Be able to cross sell properties and increase cross sell conversion

Previous customer related experience required
Ability to focus attention on guest needs, remaining calm and courteous at all times
Proficient in English. (Verbal and written)
Must be able to handle multitude of tasks in an intense, ever changing environment while remaining calm, collective and accurate
Computer literacy in Windows, MS Office Suite, Opera systems is an added advantage
Must be flexible in terms of working hours (Shift Timing)

Skills Required

Microsoft Office software (Word and Excel)

Compensation & Benefits

  • Basic Salary: AED 1,800 monthly 
  • Accommodation: Provided
  • Transportation: Provided
  • Annual Paid Leave: Provided 30 days
  • Employment Visa: Provided
  • Flight Tickets: Provided
  • Medical Insurance: Provided

Job Detail

  • Job Id
  • Location
    Fujairah,United Arab Emirates
  • Poste Date
  • Salary
    1,800 - AED
  • Total Vacancies
  • Career Level
    Minimum 1 - 2 Years Experience
  • Degree
    High School Diploma or equivalent required