Reservation Agent

Reservation Agent

Date Posted: 19-Jul-2021
Salary: 1400-1700 - AED
Abu Dhabi , United Arab Emirates
Tilal Liwa Hotel
Vacancies : 1

About Company

A distinctive destination, Tilal Liwa Hotel brings the best of Arabic traditions and culture to life. The hotel is  located on the edge of the Rub Al Khali (The Empty Quarter, the largest uninterrupted sand desert in the world) in the sands of Liwa amid rolling sand dunes and an unspoiled desert landscape. Built in traditional style, it is an elegant retreat for those seeking a unique desert experience and the true spirit of Arabia.
Featuring 111 rooms and suites that offer indulgent living, intuitive services and authentic dining, complemented by exciting recreational activities, this desert oasis presents a unique avenue to natural beauty and solitude.

Great Place to Work Certified Hotel

Job Descriptions

• Review no-show and cancellation for previous night
• Should be able to take the guest call and answer guest queries
• Assist guest with room reservations for the hotel
• Make sure all request and preference are taken upon making reservation  
• Review emails for the day and answer them within 24hrs of receiving
• A passion for delivering great customer service
• A highly professional telephone manner and excellent communication skills
• Intermediate computer proficiency
• Upselling when appropriate by informing guest of additional services or special packages
• Knows the selling status, rates, & benefits of all packages plans
• Knows the credit policy of the hotel and how to code each reservation
• Understands the hotel’s policy on guaranteed reservations and no-shows
• Tracks future room availabilities on the basis of reservations
• Helps develop room revenue and occupancy forecasts
• Prepare required reports

Skills Required


Compensation & Benefits

  • Compensation & Benefits to be discussed during interview

Job Detail

  • Job Id
  • Location
    Abu Dhabi,United Arab Emirates
  • Poste Date
  • Salary
    1400-1700 - AED
  • Total Vacancies
  • Career Level
    Previous experience in similar industry Experience
  • Degree
    Relevant degree or diploma in Hospitality or Tourism managem