Reservation Supervisor / Team Leader

Jobs Title

Feature Job

About Company

Ramada Encore Doha is a 4-star business hotel located in the historic heart of Doha. Situated 13 kilometers – or 15 minutes – from the Hamad International Airport, the Ramada Encore Hotel offers modern accommodation to a world of business travelers.

Job Descriptions

The Reservations Supervisor / Team Leader is responsible for ensuring that the reservations team achieves or exceeds monthly sales targets. This individual will also ensure that our guests enjoy exceptional customer service and memorable experiences when visiting our properties.
Provide assistance to everyday sales reservation executive and develop and evaluate sales calls and provide efficient training program to staff to ensure smooth working.
Coordinate with front desk and ensure response to all special guest requests and make all reservations appropriately for all guests.
Collaborate with reservation sales associate to resolve all guest issues and recommend appropriate measures where required and process all electronic reservations and ensure accuracy in same.
Administer productivity of staff and ensure achievement of all departmental goals and oversee all reservation activities for facility.
Maintain record of all bookings and maintain accuracy in same and ensure compliance to all guest demands and manage all enquiries and provide response within required timeframe.
Monitor hotel inventory and provide training to staff for all reservation activities and ensure courteous manner from guests and employees.
Develop and maintain professional relationships with all departments of hotel and manage all communication with staff and prepare statistical reports.
Manage everyday CRO reservations and ensure timely process for same and execute an efficient incentive program on quarterly basis and participate in all hotel planning meetings.
Supervise schedule of all call volume and collaborate with convention services on everyday basis.