Reservations Agent (Mandarin Speaker)

Jobs Title

Feature Job

About Company

WHR Solution (Executive Search) help employers to attract & connect the best global talents across all industries.

Job Descriptions

(Maldives) Looking for Reservation Agent for 5* luxury resort.

About the Role:
As a Reservation Agent, you will be working under the general guidance and supervision of the Manager and with the established policies, procedures oversees and implements all reservation activities.

Reporting to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following:
- Book and enter room reservation requests using the Opera System
- Answer telephone and email inquiries in a timely manner
- Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
- Liaise with Sales and other departments as required
- Respond to enquiries about hotel products and services over the telephone, fax, email, etc
- Determine Guest’s needs and quotes the appropriate room and rate as per requirements
- Book reservation with most accurate information to ensure exceeding guest’s expectations
- Arrange accommodation, visas and activity requirements for leisure, corporate and wholesaler’s Guests
- Has a general understanding of Groups - including cut off dates, blocking and booking policies and procedures
- Understand Revenue Management strategies, sell levels and sell directed rates and is able to apply these methods to offer as per available Hotel inventory
- Cooperate, coordinate and communicate with all other departments to ensure highest level of Guest service is maintained and the maximum profit is generated

Requirements:
- Must be able to handle multitude of tasks in an intense, ever changing environment while remaining calm, collective and accurate
- Preferably candidates who can speak Mandarin Language