Combining business and pleasure, Anantara Eastern Mangroves Abu Dhabi Hotel edges Abu Dhabi’s skyscrapers on one side - on the other, an expanse of mangroves and tranquillity refreshes.
Anantara Eastern Mangroves Hotel is also located 60 minutes from the Expo 2020 site.
To answer all incoming phone calls in a professional and friendly manner.
To ensure all email queries are replied to in a professional manner
To follow up with Marketing, Sales and Reservations on Group Bookings and Package Reservations and that the spa treatments are scheduled accordingly
To answer all guest questions regarding spa offerings, appointment availability, length and cost of treatments.
To effectively suggest alternatives to guests if their first requests can not be met.
To schedule appointments in such a way that staff is available to handle all bookings, or work with other Spas to have staff sent in for assistance.
To politely confirm time of appointment and cancellation policy to all guest before ending phone conversations.
To interact with guests, including but not limited to :
Dealing with guest complaints.
Conducting spa tours.
Assisting with spa promotions.
Assisting with journalist visits and photo shoots.
Conducting travel agents site inspections.
Presenting complimentary gifts to guest after conducting spa tour.
To be present in the Lobby on busy operational days.