Telephone Operator - Arabic Speaker

About Company

While in Abu Dhabi for business or pleasure, enjoy the five star prestige and comfort of a residence at Majlis Grand Mercure Abu Dhabi hotel. From studios to executive suites, all 198 rooms provide fully equipped kitchens, free WIFI, and LCD high definition TVs. Our 24 hour concierge attends to your every need and room service is available around the clock. Treat yourself to Mediterranean and Arabic delicacies at our rooftop restaurant, or an authentic French café experience at La Maison du Goût.
Majlis Grand Mercure Abu Dhabi is located in the heart of an exciting and cosmopolitan city. Take a guided tour of the spectacular Sheikh Zayed Grand Mosque, one of the world's largest, or explore the sand dunes of the ancient desert in a 4x4 or atop a Visit the awe-inspiring Emirates Palace along the Corniche, where the Abu Dhabi Film Festival and classical concerts attract internationally acclaimed artists. For beach lovers, our white sands and clear waters are the ultimate luxury.

Job Descriptions

About the Role:
• Provide wakeup call service for in house guests.
• Provide and assist any internal calls.
• Have a thorough knowledge of the in room dining menu.
• Take any guest requests and dispatch them with the Guest Service Agents.
• Provide the concierge function on a number of occasions.
• Resolve any problems for unsatisfied guests.
• Continually demonstrate professional etiquette in person/over the telephone in line with the hotel standards.
• Direct any external calls to the proper department.
• Upsell the hotels assets ensuring that the guests are aware of the locations of our outlets.

Requirements:
• Good level of English
• Preferably an Arabic speaker

Skills Required

Compensation & Benefits

• Basic Salary: To be discussed during interview
• Accommodation: Provided
• Transportation: Provided
• Annual Paid Leave: Provided 
• Employment Visa: Provided
• Flight Tickets: Provided
• Medical Insurance: Provided