Door knocking to Hospitality Field
The Stepping Stone - Employee Development
If you are new to the hospitality industry, please remember there is a department that supports your career success. As a new joiner, besides meeting Human Resources personnel upon joining on your first day, you are most likely being lead to a section/ department where commonly named “Employee Development”.
An orientation class will be arranged between 1 - 3 days, depending on the size of the organization. Despite the hotel’s product knowledge, some may also include their service mindset training program or other mandatory training such as Food Safety, Lifeguard certification program, etc... (Mandatory training are scheduled based on your job role).
Most hotel chains have a structured training program where new joiners will be guided to meet a Departmental Trainer upon completed their orientation class. The Departmental Trainer is responsible to ensure all the job knowledge and skills required are shared and trained prior move to the job on live. Of course, there are cases as well, where a buddy trainer can work hand in hand along with the new employee while getting trained and learning on the job at the same time.
Some hotel chains have a system to track off job training and employee can log in to the system and learn the knowledge related to the job role (i.e. wine knowledge/ type of coffee/ type of cleaning chemical etc...).
The training record and performance level are crucial to determine if the new employee meeting the organization’s expectations or else, his or her probation period might be extended. To a certain extent, employment may not be able to continue if failed to perform in a given correction time frame.
Many hotel chains have their talent retention program as well. As a new employee, it’s always good to explore different types of training programs available so you can work along with Employee Development to your career success!
Good luck dude!