The Backbone of The Hotel (Supervisory & Managerial Employee Development)
Most hotels have a vision statement to drive the business. Series of off-job training programs are being arranged by Employee Development Department, to ensure people and talents are being developed to fulfil the vision and mission of the company.
As part of mid-management, which is sometimes described as “hamburger”, is important to know what to do. Looking at their responsibilities, they play a crucial role in a lot of areas to ensure operations are running smoothly. Therefore, supervisory training programs that cover Planning, Communication, Problem Solving, Feedback, Delegation & Motivation Skills are being plotted with the assignment back to the workplace.
Training skills are another big chuck as part of the supervisor’s hat. To decide what to train, when to train and how to train etc., trainers need to know the training structure of the company. They need to plan things involve every three to six months. More importantly, they should evaluate the effectiveness of the training, which is sometimes not necessary reflected from the profit and loss report but other measurement tools such as engagement report, guest satisfaction result and so on.
Managing a team involves setting goals and reviewing them at the year-end, with the standard of the current company. Annual Performance Review might name differently in different establishments but still serve the same purpose to review individual performance at the workplace. Nevertheless, presentation skills including Group Training Techniques, Public Speaking or Business Case are adding value to the individual presenter. Other training programs such as Incident Reporting, Crisis Management, and Intermediate Food Hygiene are arranged hand in hand according to the local authority’s requirement.
“What if I am working in this department?” Have you ever thought of this career change? Try Cross-Training then! Cross Training normally required a minimum of working period in your current job, but it’s worth finding out more information from Employee Development, your passion to serve may be enlightened from there!
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