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(Ajman, United Arab Emirates) Looking for an Front Office Manager for a 5* hotel
About the Role:
As Front Office Manager, you will be responsible in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Front Office Manager is responsible for managing the first impressions of hotel Guests.
Responsibilities and essential job functions include but are not limited to the following:
Ensure regular and VIP Guests are recognized and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme.
Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.
Setting departmental objectives, work schedules, budgets, policies, and procedures.
Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork.
Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices.
Maintain good communication and working relationships with all hotel departments.
Monitor staffing levels to meet cover business demands.
Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes.
Oversee the entire Front Office operation to maintain high standards.
Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement.
Recruiting, managing, training and developing the Front Office team
Act in accordance with policies and procedures.
Previous customer related experience required
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a variety of different work situations
Knowledge of the local area
High level of commercial awareness and sales capabilities
Excellent leadership, interpersonal and communication skills