Guest Relations Officer

Guest Relations Officer

Date Posted: 03-Sep-2020
Salary: To be discussed during interview - AED
Abu Dhabi , United Arab Emirates
Dusit Thani Abu Dhabi
Vacancies : 1

About Company

Thai-inspired design and gracious hospitality come together in the heart of the United Arab Emirates’ capital city.
Ranked among the World’s Top 100 Hotels, Dusit Thani Abu Dhabi is centrally located in the city’s new business and government district, within easy reach of the Eastern Mangroves, the city’s iconic seaside promenade and the Abu Dhabi National Exhibition Centre.
With its prominent glass tower, the five-star hotel welcomes guests with luxurious rooms and suites, while extended stays are accommodated in elegant executive apartments.  An array of exquisite restaurants serve delicacies to satisfy any palate and a host of facilities and services, including Namm Spa and DFiT Fitness Centre, allow guests to nurture their minds and bodies.

Job Descriptions

Job Objectives
Provides hotel guests with above-and-beyond service to ensure their experience will be worth remembering. Ensures that guests are happy from the moment they step into the hotel until they leave.

Giving a warm reception to guests and make sure that they are satisfied with their stay. While checking them into the hotel, providing information on hotel amenities, anticipating and responding to their needs,
Responsible for escorting VIPs to their rooms and checking them in with introduction of hotel facilities, amenities and other related information.
Reviews the arrival list daily and assists in preparing and distributing welcome amenities.
Attends promptly to customers' inquiries and assists them with their needs.
Handles with guest complaints in a prompt and professionally manner. Providing guest with solution or alternatives to ensure guest satisfaction.
Maintains the day's activities in a logbook to ensure that the next person on duty is familiar with everything that needs extra attention.  
Always presents in the hotel lobby and should maintain proper decorum at all times. Responds quickly to calls in case he/she is not at his/her post.
Promotes all the facilities of the hotel and knows the surrounding areas when asked for directions.
Makes personal contact with these guests at least once a day during their stay and to personally inspect their rooms on a daily basis to make sure they are well stocked and in pristine condition.
Familiarizes and maintains all hotel policies and procedures, including those related to hotel safety and evacuation procedures to capable of handling such situation in a professionally manner.
Maintains appropriate standards of conduct, dress, hygiene, uniform, appearance and posture of Guest Relations personnel.
Performs a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
Reports illness and irregular behaviors of guests, staffs and any other unusual occurrences in the area to Guest Relations Supervisor/Manager. Contacts department heads in emergencies requiring immediate action.
Attends daily briefing at the start of each shift to ensure smooth operation.
Participates in departmental training that would enrich the core knowledge, skills and attitudes.
Performs other duties as assigned by Guest Relations Supervisor/Manager.

Reports directly to and communicates with Guest Relations Supervisor on all pertinent of Front Office matters affecting guest satisfactions.
Interacts with VIPs and other related departments.

Bachelor Degree with good command of English.
Minimum 1-2 years experiences in hospitality or working at a hotel front desk and customer service.
An additional language speaking is an advantage.
Familiar with the OPERA hotel system on Front Office Operations.
Have a professional attitude, courteous, pays great attention to details and have excellent communication skills.

Skills Required

Familiar with the OPERA hotel system on Front Office Operations

Compensation & Benefits

  • To be discussed during interview

Job Detail

  • Job Id
  • Location
    Abu Dhabi,United Arab Emirates
  • Poste Date
  • Salary
    To be discussed during interview - AED
  • Total Vacancies
  • Career Level
    Minimum 1-2 years experiences in hospitality or wo Experience
  • Degree
    Bachelor Degree with good command of English