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(Abu Dhabi, United Arab Emirates) Looking for Hostess for a 4* hotel
About the Role:
As Hostess, you are responsible to provide a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Hostess will also be required to have extensive knowledge of menu offerings.
Reporting to the Restaurant Manager, responsibilities and essential job functions include but are not limited to the following:
Manage guest queries in a friendly, timely, and efficient manner.
Ensure knowledge of menu and all products.
Follow correct reporting procedures if faced with issues.
Practice hotel Grooming standards including uniform dress code, cleanliness and personal hygiene.
Assists callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay.
Has a good knowledge of the restaurant's sitting arrangements.
Comply with hotel security, fire regulations and all health and safety legislation.
You should ideally have a diploma / degree in hospitality or a vocational training in food & beverage with previous experiences as a Waiter / Waitress in a high volume restaurant. A good command of English and additional skills, like guest service and interpersonal are essentials.
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a variety of different work situations
Ability to work on your own and as part of a team
1 years experience in similar positions and customer service is preferred