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(Dubai, United Arab Emirates) Looking for Manager - Customer Relationship Management for a Real Estate company
About the Role:
As Manager - Customer Relationship Management, you will be responsible for provide professional and customer focused service to clients, works closely with the sales team to manage relationships with clients.
Responsibilities and essential job functions include but are not limited to the following:
• Building and maintaining relationships with clients.
• Implement the CRM system for sales processing
• MIS reporting to senior management, and data updation.
• Record names, addresses, purchases and reactions of prospects contacted into the CRM system
• Follow-up on existing customer on offers made, agreements/contracts preparation, documentation, payment schedule
• Drive post sales activity
• Liaise with accounts on payments/outstandings
• Monitor and report on activities and provide management feedback information on new relationships in order to meet the business objectives
• Explain products, services, pricing and answer queries and overcome objections from customers
Preferably RERA certified
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Previous sales experience and an organised approach to work.