Assistant Reservations Manager

Jobs Title

Feature Job

About Company

Dusit Thani Dubai welcomes guests with Emirati elegance and Thai hospitality to a luxurious retreat in the centre of the city.
The hotel is strategically located just five minutes from Dubai’s main business hub, near Dubai Mall and the world-famous Burj Khalifa.
With an array of international dining destinations and full-service events facilities, Dusit Thani Dubai, hotel in Dubai UAE offers comfort and convenience for business and leisure guests.

Job Descriptions

Support Reservation Manager and Revenue Manager for setting up and achieving set revenue targets.
To assist Reservation Manager to management of daily, weekly and monthly reports and projects.
Motivates the reservation team by creating and maintaining a good working environment within the department, and also maintains a positive working relationship with other departments in the hotel.
To develop an effective process in sequence of action in call handling, customer enquiries, product descriptions and closing the sale.
Develop short, medium and long term reservation strategies to support the overall hotel business needs.
To assist Reservation Manager to provide training in all aspects of reservations operations to the Reservations and Front Office teams to ensure a high degree of accuracy in guest reservations, maximizing revenue opportunities and guest satisfaction.
Maintaining high standards of data quality through regular data cleansing activities.
Manage all reservation requests, changes, and cancellations in compliance with the hotel’s business strategy.
Ensures that reservations team replies to all guest requests within 24 hours of receipt.
Ensure effective office administrative procedures that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies, as well as guest data privacy and security.
Manage expected arrival list on daily basis in order to ensure reservation details are updated correctly according to correspondence and the Dusit International Standards before providing to all concern departments.
Ensures that the reservations team understands and applies hotel policies for no-shows, cancellations, credit and pre-payment policies.
Ensure daily trace/follow up reports are handled according to the requirements.