Front Office Agent

Jobs Title

Feature Job

About Company

Grand Mercure Dubai is a 5-star hotel located just 2 minutes from Dubai International Airport, next to GGICO metro, and 10 minutes drive from major Business districts. The hotel celebrates the Emirates cultural heritage and its unique rituals, customs, beliefs and way of life that appeals to modern-day travelers. Discover our signature Middle Eastern restaurant, specialty café and conference facilities. Immerse your 5 senses in our Arabian Spa, and our premium and modern rooms.
A 5-star hotel that offers locally exquisite facilities that is best for Middle Eastern guests reflecting Dubai with an authentic design ideal for business and leisure. This property is close to Dubai Airport, Business districts and shopping malls. This upscale international hotel offers brand new facilities such as a glass-bottom rooftop pool with a stunning 360 view of Dubai, Gym & Spa , a specialty cafe, as well as premium and modern rooms ideal for friends, families, couples and travelers.

Job Descriptions

• Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system.
• Register and room all guest arrivals according to established procedures.
• Maintain cashier float and ensure accurate daily report of all money received.
• Cash hotel guests’ personal and travelers checks and assist with currency exchange.
• Keep abreast of all modifications to accounting policies and procedures.
• Attend to guest’s complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist.
• Ensure that the guests depart the hotel with a positive impression of hotel service.
• Perform the audit balances and prepare all reports for audit in an orderly fashion.
• Ensure front desk work area is kept clean and in an orderly state at all times.