Front Office Receptionist (Mandarin Speaker)

Jobs Title

Feature Job

About Company

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Job Descriptions

(Maldives) Looking for Front Office Receptionist for 5* luxury resort.

About the Role:
As Receptionist, you will be responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience.

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
- Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure.
- Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests.
- Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries.
- Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels.
- Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed.
- Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures.
- Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems.
- Maintain the privacy of all guests by ensuring that no details of the guests are disclosed.
- Demonstrate a complete understanding of the hotel's policies, procedures and service standards and have full knowledge of the hotel facilities and happenings.

Requirement:
- Spoken and written Mandarin in addition to English
- Candidate must have Five star Resort work experiences