Guest Relations Agent (Russian Speaker)

Jobs Title

Feature Job

About Company

This five-star luxury beach resort is Dubai's favorite beach haven. A modern hotel paradise with superb relaxation and leisure facilities set in the middle of 10,000 square meters of landscaped gardens shaded by palm trees, the Sheraton Jumeirah Beach Resort features 256 spacious rooms and suites with excellent views of the sea or The Walk, and offers a wide range of activities including water sports, Armonia Spa, kids' club, and multiple sports facilities for all the family. Join us at our hotel in Jumeirah Beach, Dubai.

Job Descriptions

Responsibilities and essential job functions include but are not limited to the following:
• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure.
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries.
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels.
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests.
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed.
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures.
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems.
• Demonstrate a complete understanding of the hotel's policies, procedures and service standards and have full knowledge of the hotel facilities and happenings.
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed.

Requirement:
• Preferably Russian Speaker