Guest Service Agent

Jobs Title

Feature Job

About Company

WHR Solution (Executive Search) help employers to attract & connect the best global talents across all industries.

Job Descriptions

(Luzern, Switzerland) Looking for Guest Service Agent for a 5* luxury hotel.

About the Role:
As Guest Service Agent, you will be responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience.

Responsibilities and essential job functions:
Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure.
Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests.
Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries.
Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels.
Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed.
Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures.
Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems.
Maintain the privacy of all guests by ensuring that no details of the guests are disclosed.
Demonstrate a complete understanding of the hotel's policies, procedures and service standards and have full knowledge of the hotel facilities and happenings.

Requirements:
Preferably candidates who can speak German Language