Guest Relations Agent

Jobs Title

Feature Job

About Company

Situated on the pristine white sands on the peaceful Marjan Island of Ras Al Khaimah, the Rixos Bab Al Bahr has a beautiful beach, stylish accommodations, upscale restaurants, breath-taking views and all the amenities you would expect from a five-star beach resort in the United Arab Emirates. A resort with a difference, at Rixos Bab Al Bahr, guests can indulge in a variety of restaurants at no additional cost. With few exceptions, everything is inclusive from the kaleidoscope of cuisine in Seven Heights and the delicious selection of unlimited beverages in See & Sea, Mojito Lounge and Inferno, to the diverse choice of entertainment and nightlife, kids clubs, spa, sports, and recreational activities. Five delectable a la carte restaurants, including a steakhouse and a seafood restaurant, offer a diverse dining experience. The Rixos Bab Al Bahr is located 25 kilometres from Ras Al Khaimah City, 80 kilometres from Dubai City, 85 kilometres from Deira City and 70 kilometres from Dubai International Airport.

Job Descriptions

• As Guest Relations Agent, you will be responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience.

Responsibilities and essential job functions include but are not limited to the following:
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests.
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries.
• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure.
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels.
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed.
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures.
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems.
• Demonstrate a complete understanding of the hotel's policies, procedures and service standards and have full knowledge of the hotel facilities and happenings.
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed.

Requirements:
• Preferably candidate with previous experiences in similar industry
• Preferably Russian Speaker / Arabic Speaker / German Speaker