Guest Relations Manager

Guest Relations Manager (Full Time)

Hilton Dubai Al Habtoor City

Dubai , United Arab Emirates


Vacancies : 1

Date Posted: 13-Aug-2023

About Company

Three world-class hotels with unparalleled amenities grace Al Habtoor City Hotel Collection.
Perfectly located by the arterial Sheikh Zayed Road and on the banks of Dubai Water Canal, Al Habtoor City is home to three ultra-luxurious hotels: Habtoor Palace Dubai, LXR Hotels & Resorts, introducing Dubai’s first-ever ultra-luxury collection brand from Hilton, LXR Hotels & Resort, V Hotel Dubai, Curio Collection by Hilton, the first hotel in the UAE to join Curio Collection by Hilton, and Hilton Dubai Al Habtoor City. Collectively offering 1,600 exceptionally designed rooms and suites, 23 world-class restaurants and lounges, 3 ballrooms, 37 meeting rooms and La Perle, Dubai’s #1 show.
Habtoor Palace Dubai
An expression of unmatched hospitality featuring personalized Butler Service and a palatial experience, where guests will be spoilt for choice with exclusive access to facilities and services available across Al Habtoor City.
V Hotel Dubai
The home and hub of visionaries, in a city where dreams become reality and far-reaching ideas are embraced. A venue that blurs the lines the lines between work and play, V Hotel Dubai is a communal place to plug in, grab a drink, have a bite, or socialize and connect.
Hilton Dubai Al Habtoor City
Situated off the vibrant Sheikh Zayed Road, Hilton Dubai Al Habtoor City offers guests an upscale location to escape to. Fusing a mix of local flavors, with well-known hospitality. Discover a world of possibilities with every visit.

Job Descriptions

Provide upscale guest service experiences for clients throughout their stay
Ensure clients are properly greeted upon their arrival
Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
Coordinate luggage collection and storage
Oversee check-in and check-out procedures, including reservations and financial transactions
Promptly address guests’ requests, like in-room dining
Actively listen to and resolve complaints
Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
Inform clients of our hotel services, including breakfast and dining options
Recommend local tourist spots, including places to dine, shop and sight-see
Establish friendly relationships with regular hotel clients
Hands-on experience with Hotel Management software
Proficiency in English; knowledge of other languages is a plus

Skills Required

Supervisory Skill
On Job Training Skill
Opera Knowledge

Compensation & Benefits

  • Compensation & Benefits to be discussed during interview

Job Detail

  • Job Id
  • Location
    Dubai,United Arab Emirates
  • Poste Date
  • Salary
  • Total Vacancies
  • Career Level
    Previous experience in similar industry Experience Experience
  • Degree
    Degree in Hospitality Management, Tourism, Business Administ