Receptionist (Chinese Speaker)

Jobs Title

Feature Job

About Company

Buraq Allail Building Contracting LLC, founded in 2019 with specialty in construction, industrial/commercial and warehouse storage. Our projects located in Dubai Investments Park, Jebel Ali Industrial Area, Jumeirah Village Circle, Dubai Industrial City and all over Dubai. Buraq aim to perform a key role in the future progress within the region by identifying uncharted, upcoming and growing markets. We ensure quality work, on-time delivery and highest standards in after sales and customer service. Because we believe that our valuable clients make BURAQ a reality.

ABAR HOTEL APARTMENTS provides accommodation with a kitchen in Dubai and is 5 km from Dubai Expo 2020.

Job Descriptions

About the Role:
• As Receptionist, you will be responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience.

Responsibilities and essential job functions include but are not limited to the following:
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests.
• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure.
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries.
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels.
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed.
• Accurately administer Front Office cashiering standards and comply with all laid down systems, policies and procedures.
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems.
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed.
• Demonstrate a complete understanding of the hotel's policies, procedures and service standards and have full knowledge of the hotel facilities and happenings.