Revenue and Reservations Manager

About Company

The Nigerian capital is an exciting modern city to explore, especially from the comfort and security of Fraser Suites’ award-winning luxury hotel in Abuja. Ranked by TripAdvisor as the best hotel in Abuja, named the top winner at the World Luxury Hotel Awards (2017 & 2019) and recognised as Nigeria’s Leading Serviced Apartments at the World Travel Awards (2019 & 2020 & 2021), the 5-star Fraser Suites Abuja is the undisputed choice of business and leisure travellers with its impeccable facilities and services and highly secure location in the Central Business District.

Job Descriptions

KEY DUTIES AND ACCOUNTABILITIES
Work closely with the Director of Sales & Marketing and General Manager in rate setting for all periods.
Collate all hotel reports relating to any reservation or sales tracking as designated by the DOSM and GM. Ensure that this information is reviewed analytically with the entire sales team and thus creating a culture of accountability and responsibility for all team members.
Maintain overall responsibility of reservations.
Work closely with Reservations Personnel to maximize sales in accordance with the budgets.
Maximise the productivity of the department through ongoing training and development programs; ensure mystery calls are conducted to monitor our sales and reservations conversion.
Actively takes reservation enquiries.
Be involved in all Yield and other Sales Meetings as designated.
Follow-up on all Groups, Blocks, Allotment, and room lists.
Liaise with Financial Controller in relation to requests for Credit.
Conduct a 30 60 90 day Forecast monthly, with the assistance of the FOM and DOSM. This will be presented and discussed in yield meetings.
Utilise yield management techniques and software to maximize occupancy, average rate, and room revenue.
Ensure that all special requests are handles appropriately by supervising the accuracy of all reservations.
Communicate throughout the hotel all updates that relate to any reservations special requests. These include changes in room rates, promotional specials, group movement, VIP guests, etc.
Ensure that all correspondence relating to accommodation enquiries is actioned promptly and efficiently.
To maintain professional business confidentiality.
Prepare any other reports required by the Director of Sales and Marketing or General Manager.
To conduct yourself in a professional manner always and maintain high grooming standard.

Liaison
Liaise with Director of Sales and Marketing and General Manager daily.
Ensure effective interdepartmental communication.
Keep the Director of Sales and Marketing and General Manager informed of any complaints and matters of significance.

Administration
Preparation of quotes, issuing of contracts, communications, database input and filing, guest history management.
Preparing month end reports and monthly forecasts, anticipated revenue forecast, yearly budgets, weekly forecasts and weekly budgeting.
Ensuring that all requests are responded to within 24 hours.

Management
Assist in the preparation of and distribute department budget.
Comply with and ensure adherence to all of the hotel's policies and procedures.
Comply with all occupational health and safety policies and procedures.
Attend all scheduled meetings.
Maintain a good working relationship with staff and colleagues throughout the hotel and sister properties.
Maintain in good working order at hotel property.
To maintain a positive and professional attitude always.
Have working knowledge of budget targets and develop strategies to achieve set targets.
Develop methods and initiatives to increase departmental revenue within the sales team.
PERSONAL CHARACTERISTICS

Education
Bachelor of Science in Administration or Hotel Management degree
Tertiary qualifications relevant to Marketing or Sales would be an advantage.

Experience
Previous experience in a supervisory or management capacity within a hotel reservations sales/revenue management environment.